Terms and Conditions
Course Fees & Refunds:
When you book onto any course/membership, you agree to reserve your space exclusively for the duration of the course/month. We will not give your space to any other participants. On this basis, we do not offer refunds for course fees or memberships. However, under exceptional circumstances, and at the Directors discretion, we may allow you to transfer to a different course if you have been unable to attend the course that you've paid for.
Private Session Cancellation Policy:
24 hours notice of cancellation is required for all appointments, unless illness*.
Notice of less than 24 hours will incur a full payment of the session fee.
We do not advise training during illness, including colds or flu, as this is dangerous for your health, and passes illness on to other people in the facility.
Please inform the trainer before your session if you are feeling unwell, as you may be turned away if you arrive at the session during an illness.
You will not be charged if you cancel in advance of the session, but may be charged if you are to be turned away.
*In the case of illness, 24 hrs notice IS NOT required.
If the client is late for a session, the session cannot be extended and will end at the appointed time.
If the trainer is late, additional time will be added to the session or to subsequent sessions.
If the client arrives more than 20 minutes late for a scheduled appointment, the trainer may leave the premises and the appointment may be forfeited.
Monthly Class Memberships:
Members may participate in as many classes on the timetable for for the set membership fee.
Some classes may require a few Private Sessions to bring the Member up to class standard for safe and comfortable participation.
Some courses will incur an additional fee, eg, FitMama, etc
While there is no Joining Fee, a cancellation fee is in operation.
All cancellations require one calendar months notice on the 31st, and a cancellation fee of £30 payable on the last month of membership in addition to your normal fee.
Refunds are not issued on membership fees.
There may be occasions during morning sessions when babies & children are welcome to attend with their parents in a prebooked child space. If you are not child friendly, please arrange your sessions outside of the 9am to 2 pm time-zone.
Children are welcome in our studio between the hours of 9am and 3pm, Monday - Friday. If you wish to bring your child outside of these times, this is at the discretion of the trainer. Children under 8 years old are strictly not to be brought to the studio after 5pm. Older children may sit safely in the designated seated area, away from the exercise area.
If you are bringing your child with you to a session, please note that if they become upset and you are unable to settle them, we will ask you to attend to their needs as a priority, and this may mean that your session will end if your child is inconsolable or not behaving safely.
Please ensure that you clean up any food, sick or baby accidents and take all nappies home to dispose of.
Children are not to touch any equipment in the studio.
Children are your responsibility at all times during your session, please ensure you keep them safe at all times.
If your children are unwell, please keep them at home, in order to prevent the spread of viruses and infection.
If your child has experienced diarrhoea or vomiting, please do not bring them to the studio until 48 hours has passed since their last episode. We reserve the right to cancel any sessions with you if you bring your sick child to the studio.
Film Footage and Photographs:
Occasionally we film or photograph classes for marketing purposes, in order to raise the profile of the good work we do. If you prefer not to be filmed or photographed, please ensure you tell us during the session - filming in a private facility is not against British Law
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site.
via a website linked app
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
as soon as possible within 30 days
We will notify the users via in-site notification
as soon as possible
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
Studio 41 Fitness Ltd
40 Basepoint Business Centre
Basingstoke, Hampshire RG248UP
Last Edited on Feb 2022